Report an issue
Contact support promptly with the order ID, a description, and clear photos when an item arrives damaged, incorrect, or incomplete.
Returns
Fair resolutions for gifting problems
Because gifts may be perishable, personalised, or made to order, the correct resolution depends on the product and issue.
Personalised items
Correctly produced personalised products cannot normally be returned for a change of mind. Production errors or damage are reviewed for replacement or refund.
Perishable gifts
Flowers, cakes, plants, and food gifts require prompt reporting because condition changes over time. Keep the product and packaging available for review.
Approved refunds
Approved refunds return to the original payment method. Banking and payment-provider processing times may apply after GiftFeels submits the refund.
Still need help?
Our support team can review your specific order or gifting request.