Before production
Contact support with your order reference as quickly as possible. Eligible unstarted orders can be cancelled and refunded to the original payment method.
Orders
Cancellation policy
Cancellation eligibility depends on whether payment, personalisation, production, or dispatch has started.
Personalised orders
Once custom production has started, cancellation may not be possible because the item cannot be resold. Production errors remain covered by the returns policy.
After dispatch
Orders already handed to a carrier cannot normally be cancelled. Delivery refusal does not automatically create a refund and may incur return costs.
GiftFeels cancellation
If inventory, safety, pricing, or delivery constraints prevent fulfilment, GiftFeels may cancel the order and return the collected payment.
Still need help?
Our support team can review your specific order or gifting request.